SL2100 ACD License

SKU#:

SL-BE116752

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Overview

Provides Automatic Call Distribution feature, which uniformly distributes calls among agents of a programmed ACD Group.

Capacity per system –

- Each with a maximum of (128) Agents

-Each with (1) ACD Supervisor

System-Wide License

ACD features include:

• Agent Login/Logout

• Agent Identity Code (AIC)

– allows agents to log into any ACD group or multiple ACD groups

• Emergency call to ACD Supervisor

• Enhanced DSS operation

• Manual & Automatic Rest Modes

• Manual and Automatic Work Times

• Queue Status Display for ACD Supervisor

ACD Announcement Messages –

The ACD feature can provide Delay Announcements to callers in queue.

It can also play “Queue Depth” announcements, which advise the caller how many callsare are ahead of them in the queue.

These announcements use the VRS feature, which is built into the system software.